If you have a Samsung TV and encounter a problem with the remote stopped working, you may wonder what’s causing the issue and how to fix it. Fortunately, the Samsung TV remote not working problem is a fairly common issue and can usually be resolved without needing to call a technician. In this blog article, we’ll discuss the common causes of remote not working problems, provide troubleshooting tips, and discuss how to replace the remote if necessary.
Common Causes of Samsung TV Won’t Respond to Remote
There are several common causes of Samsung TV Won’t Respond to Remote. The most common causes are low or dead batteries, faulty connections, and incorrect settings. Other potential causes include physical damage to the remote, interference from other devices, and software issues. In the following sections, we’ll discuss troubleshooting these issues and getting your remote working again.
Troubleshooting Tips for Samsung Smart TV Remote Not Working
The first step in troubleshooting a Samsung smart TV remote not working problem is to check the batteries. If the batteries are low or dead, this can cause the remote to stop working. To replace the batteries, remove the cover on the back of the remote to access the battery compartment. Then, replace the old batteries with new ones.
If the batteries are not the problem, the next step is to check the connections. Ensure the remote is properly connected to the TV and all cables are firmly plugged in. If the connections are loose or damaged, this can cause the remote not working issues.
The next step is to check the TV’s settings. Ensure that the TV is set to the correct input and the remote is set to the correct channel. If the settings are incorrect, this can cause Samsung TV Won’t Respond to the remote.
Check for physical damage to the remote. Incase you drop the remote or it is not functioning correctly; this can cause the remote to stop working. If the remote is physically damaged, it may need to be replaced.
If there are other devices near the TV or remote, this can cause remote sensor problems. To fix this issue, try moving the other devices away from the TV and remote.
The last step is to check for software issues. If the TV’s software is outdated or corrupted, this can cause the Samsung TV Not Responding to the remote. So, update the TV’s software or reset it to its factory settings to fix this issue.
Replacing Batteries in the Remote
After you have checked the connections and settings and remote fails to connect with the TV persists. You may need to replace the batteries in the remote. To replace the batteries, remove the cover on the back of the remote to access the battery compartment. Then, replace the old batteries with new ones.
Be sure to use the correct type of batteries for your remote. The type of batteries used depends on the model and remote. Refer to the user manual or contact customer support for more information.
Resetting the Remote
In case replacing the batteries doesn’t fix the Samsung TV remote not working problem, you may need to reset the remote. To reset the remote, remove the batteries and press the power button for five seconds. This method will reset the remote to its factory settings.
After resetting the remote, insert the batteries and try using them again. If the problem persists, you may need to replace the remote.
Check Internet Connection
The Samsung Smart TV and remote control may require an active internet connection to function properly. If your TV is connected to the internet via Wi-Fi, follow the various steps in our Wi-Fi troubleshooting guide to troubleshooting the issue. If you’re using a wired connection, remove the Ethernet cable and make sure it’s not torn or frayed. Try connecting the cable to another device to see if the cable is the problem. If so, it may need to be replaced.
Update the tv software
Samsung releases software updates now and then, ensuring users get the best experience from their TVs. Not only do these new software updates bring in new features, but it also helps with bug fixes.
If your Samsung TV remote isn’t working correctly, it is likely due to a bug or malfunction. Updating the Samsung TV software with the most recent bug fixes will help you resolve remote not working issues quickly and easily. Keeping up with these software updates as they come out is vital, ensuring that your Samsung TV continues to work correctly and efficiently.
Reset Samsung smart tv
Updating your Samsung smart TV should generally fix any bugs; however, resetting it to the factory default can be a more practical solution in some cases. Resetting your Samsung smart TV will change all the settings to how they were when you first purchased it. Resetting is more beneficial in fixing various issues, including remote not working problems. If you want to reset your Samsung smart TV for this purpose, follow the steps below.
- Press and hold the power button on the remote for 5 seconds till tv restarts
- Else, remove the tv plug and press the power button for 5 seconds
- At last, plug your tv again; this method will restart your tv.
Clean the remote IR sensor
If your Samsung TV remote is not working, the problem could be with the IR sensor of your remote. As it is common to touch the remote after eating, it can accumulate dirt or oil on the IR sensor, blocking it from functioning correctly.
To solve this issue, you can use a surface cleaner solution and a microfiber cloth to clean the IR sensor. Then, you should be able to use your Samsung TV remote without any issues. Make sure to clean your remote regularly to keep it in good condition and avoid faulty functioning. This method will help ensure that the IR sensor on your Samsung TV remote remains in working condition.
Checking the TV’s Settings
Ensure that the TV is set to the correct input and the remote is set to the correct channel. If the settings are incorrect, this can cause the remote to stop working.
To check the TV’s settings, press the Settings button on the remote and navigate to the appropriate menu. If you need help deciding which settings to change, you can refer to the user manual or contact customer support for more information.
Related Article: “What to do when your Roku TV won’t turn on” blog shows how the change in settings will fix the TV not working.
Turning off Instant On Mode
If the remote isn’t working, you may need to turn off the TV’s Instant On mode. This mode can interfere with the remote’s signal and can cause it to stop working. To turn off Instant On mode, press the Settings button on the remote and navigate to the appropriate menu. Then, turn off the Instant On mode and try using the remote again.
Replacing the Remote
If none of the above steps has fixed the problem, you may need to replace the remote. To do this, you can purchase a replacement remote from the manufacturer. It is vital to make sure you purchase the correct type of remote for your TV. Refer to the user manual or contact customer support for more information.
Installing the replacement remote is usually a simple process. Follow the instructions included with the remote, and insert the batteries before connecting the remote to the TV.
Contacting Customer Support
If you’ve tried all the above steps and the problem persists, you may need to contact customer support. Customer support can provide additional troubleshooting steps and help you replace the remote or repair any hardware or software issues.
If your Samsung TV remote isn’t working, don’t despair. There are several steps you can take to solve the problem. Start by checking the batteries, connections, and settings. If the problem persists, try resetting the remote or replacing it. If something other than these steps work, contact customer support for additional help. With patience and effort, you can get your remote working again.